Frequently Asked Questions
How do I submit my team's roster information?
After checkout you will be sent to a page with three types of downloadable files (Microsoft Word .DOCX, Microsoft Excel .XLSX, Apple Numbers, OpenDocument .TXT) to submit your roster information. You will enter your team’s roster information, save and email us your file. If you can not open Microsoft Word, Excel, Apple Numbers, or OpenDocument files, please contact email@example.com and other options (Google Docs or Apple iCloud) will be provided.
Will I get a chance to see my label prior to delivery?
Yes, we will send a digital proof of your label for you to review before sending the final printable PDF or your labels are printed and shipped.
When printing my own labels, what type of labels do I need to purchase?
Avery #8163 (inkjet), Avery #5263 (laser), or any other brand 2" x 4" labels (10 labels per sheet) are required to fit our printable PDF template.
If I order printed labels, how many will I get?
You will receive 200 printed labels... 20 sheets (10 labels per sheet) of 2x4 inch labels. That's 66 games – if 3 labels are used per scoresheet or 50 games – if 4 labels are used per score sheet.
What information do I need to submit with my order?
You will submit player numbers, first/last names, team staff names, organization name, team level, team primary color, and org/team logo. Additionally, all USA Hockey teams must designate a Head Coach along with all coaches Coaching Education Program (CEP) card numbers, CEP levels, and the year the CEP level was attained for each coach. (NOT THE EXPIRATION DATE - USA Hockey Rule 505 - Official Scorer – see below).
(a) Before the start of the game, the “OFFICIAL SCORER” shall obtain from the Manager or Coach of both teams a list of all eligible players of each team. The Official Scorer shall secure the names of the Captain and Designated Alternate(s) from the Manager or Coach of each team and will indicate each by placing the letter “C” or “A” opposite their names on the scoresheet.
(For all Youth and Girls’ Classifications) Prior to the start of the game, the Official Scorer shall obtain on the scoresheet the signatures of all coaches of each team, one of whom shall be designated as Head Coach, along with the CEP card number, CEP level and the year the CEP level was attained for each coach.
How long does it take to get my labels?
The typical turn-around time is less than 24 hours for the printable PDF label file and 3-5 business days to receive shipped printed labels. NOTE: We no longer ship printed labels to Canada.
How and where do you ship your printed labels from?
We offer FREE shipping via USPS First-Class Parcel Service (2-5 Days) from Providence, RI (USA) to United States addresses. NOTE: We no longer ship printed labels to Canada.
What's the difference between scoresheet labels/stickers and parent roster cards?
Score sheet labels/stickers have your team roster/coaches information and are applied to your game scoresheets. Parent roster cards are a list of your team’s player names, jersey numbers, and parents’ names which can be handed out to parents to help identify players and parents.
Where can I check coaches' USA Hockey Coaching Education Program (CEP) information (names, levels, dates, etc.)?
You can search the USA Hockey Coaching Certification List database at: https://cepsearch.usahockey.com
NOTE: You need to click on the coach's name in the search results to view the date the CEP level was attained.
Can I make a change after my label was already emailed/shipped?
For emailed/printable PDF label orders, we will make up to two edits (player/coaches dropped/added, jersey number changes, etc.) per label/team/season (seasons: fall/winter or spring/summer) at no charge. After the second edit, changes can be made for an additional $9.00 fee. For label orders that were printed and shipped, we will make the edits, reprint and ship the labels (200) for an additional $29.00 re-print fee.
Why are my printed labels not fitting perfectly?
Make sure you’re using 2x4 inch labels, 10 labels per sheet. (Example: Avery #5613, Avery #5263, Avery #8163, Avery #8363
Confirm that your Adobe Reader (or Apple's Preview - Mac users) software “Page Sizing & Handling” option is set to “Actual Size”, not “Fit” or “Shrink oversized pages.” Also, under Orientation select “Auto portrait/landscape” or "Portrait." Also, confirm Page Setup is set to 100%.
Use the pre-printed measurement guide at the bottom of the file/printed sheet. Use a ruler to measure the pre-printed rules and if the measurements are not accurate, your print settings are reducing — check your print settings.
The printed label box width (see below image) should measure approximately 1.75 inches across the 2-inch wide label. If your printed box does not measure 1.75 inches across, then your page scaling/setup is set incorrectly.
TIP: Try printing a single test print on a regular sheet of white copy paper and hold/line-up up to a label sheet, against a light source to see how the “fit” is.