Frequently Asked Questions




How do I submit my team's roster information?

After checkout you will be sent to a page with four types of downloadable files (Microsoft Word .DOCX, Microsoft Excel .XLSX, OpenDocument Text, OpenDocument Spreadsheet) to submit your roster information. You will enter your team's roster information, save and email us your file. If you do not have access to Microsoft Word, Excel or other software to open our roster data files, we can provide you with additional instructions on how to submit your roster.



Will I get a chance see my label prior to delivery?

We will send you a digital proof of your label for you to review before sending the final printable PDF or your labels are printed and shipped.



When printing my own labels, what type of labels do I need to purchase?

Avery #5163, Avery #8163 (or any other brand) 2" x 4" labels (10 labels per sheet) are required to fit our printable PDF template.



If I order printed labels, how many will I get?

You will receive 200 printed labels... 20 sheets (10 labels per sheet) of 2x4 inch labels. That's 66 games -- if 3 labels are used per score sheet or 50 games -- if 4 labels are used per score sheet.



What information do I need to submit with my order?

You will submit player numbers, player first/last names, team staff names, organization name, team level, team primary color and org/team logo. Also, all USA Hockey coaches must supply their CEP #, CEP Level and the year the CEP Level was attained. (NOT THE EXPIRATION DATE - see USA Hockey Rule 506 below). You can search the USA Hockey Coaching Certification List database at: http://search.usahockey.com/CoachingClinicCertSearch.aspx
NOTE: You need to click on the coach's name in the search results to view year CEP was attained.

USA Hockey - Rule 506



Where can I check coaches USA Hockey Coaching Education Program (CEP) information (names, levels, dates, etc.)?

You can search the USA Hockey Coaching Certification List database at: http://www.usahockey.com/page/show/893024-cep-list

NOTE: You need to click on the coaches name in the search results to view the date the CEP level was attained.



Can I make a change after my label was already emailed/shipped?

For emailed/printable PDF label orders, we will make up to two edits (player/coaches dropped/added, jersey number changes, etc.) per label/season at no charge. After the second edit, changes can made for an additional $5.00 fee. For label orders that were printed and shipped, we will make the edits, reprint and ship the labels (200) for an additional $20.00 re-print fee.



How long does it take to get my labels?

The typical turn-a-round time is 24-48 hours for the printable PDF label file and 2-4 business days to receive shipped printed labels. NOTE: Shipping to Canada may take 6-10 business days.



How and where do you ship your printed labels from?

We offer FREE shipping via USPS Priority Mail from Providence, RI to USA addresses and USPS First Class Mail to Canada via CanadaPost.



What's the difference between scoresheet labels/stickers and parent roster cards?

Scoresheet labels/stickers have your team roster/coaches information and are applied to your game scoresheets. Parent roster cards are a list of your team's player names, jersey numbers, and parents names which can be handed out to parents to help identify players and parents.



Why are my printed labels not fitting perfectly?

  • Make sure you're using 2x4 inch labels, 10 labels per sheet. (Example: Avery #5613, Avery #5263, Avery #8163, Avery #8363)

  • Confirm that your Adobe Reader (or Apple's Preview - Mac users) software "Page Sizing & Handling" option is set to "Actual Size", not "Fit" or "Shrink oversized pages." Also, under Orientation select "Auto portrait/landscape" or "Portrait." Also, confirm Page Setup is set to 100%.

  • Use the pre-printed measurement guide at the bottom of the file/printed sheet. Use a ruler to measure the pre-printed rules and if the measurements are not accurate, your print settings are reducing — check your print settings.

  • The printed label box width (see below image) should measure approximately 1.75 inches across the 2 inch wide label. If your printed box does not measure 1.75 inches across, then your page scaling/setup is set incorrectly.

  • TIP: Try printing a single test print on a regular sheet of white copy paper and hold/line-up up to a label sheet, against a light source to see how the "fit" is.